CHW Central

A global resource for and about Community Health Workers

Community Trust

‘She Got Me Through the Toughest Times’: Exploring How Strong Relationships Between Families and Community Health Workers Are Developed in Three Non-Profits in Waitaha Canterbury, New Zealand

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This study explored how community-based health workers build trusting relationships with families in three child and youth health services in New Zealand. The study found that trust grew when workers responded to families’ immediate needs, supported them with longer-term challenges, shared experiences, and stayed connected with families over time. Trust was also strengthened … [Read more...] about ‘She Got Me Through the Toughest Times’: Exploring How Strong Relationships Between Families and Community Health Workers Are Developed in Three Non-Profits in Waitaha Canterbury, New Zealand

Measuring Clients’ Satisfaction and Trust in Community Health Workers: Results From a Cross-Sectional Survey

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This study in New Jersey looked at how people feel about working with community health workers. A survey of 75 clients found that almost everyone trusted their community health worker, was satisfied with the support they received, and felt better able to make health decisions. People who met their community health workers more often reported even stronger trust. However, those … [Read more...] about Measuring Clients’ Satisfaction and Trust in Community Health Workers: Results From a Cross-Sectional Survey

Frontline Voices of care: How community health workers cultivate relationships

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This study looked at how community health workers supported Latino communities during and after COVID-19. It found that they built strong relationships by listening with empathy, respecting culture, building trust over time, and helping people connect to services and reliable health information. Because they were part of the communities they served, they were able to support … [Read more...] about Frontline Voices of care: How community health workers cultivate relationships

Community Health Worker Perspectives on Building Patient-Provider Trust in Rural Communities of the San Joaquin Valley, California: A Qualitative Study

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This study explored how community health workers help build trust between patients and healthcare providers. Through group discussions with workers from rural health centers in California, the study found that trust is affected by power differences between providers and patients, the quality of communication, and respect for patients’ culture and language. Community health … [Read more...] about Community Health Worker Perspectives on Building Patient-Provider Trust in Rural Communities of the San Joaquin Valley, California: A Qualitative Study