Role and Effectiveness of Community Health Workers among Underserved US Populations

Authors: Hibo H. Noor

This paper focuses on the role and documented effectiveness of CHWs in terms of quality, health care services, cost health services, as well as health behaviors and knowledge about the health care system among underserved populations in the United States. Sixty-five peer reviewed articles and publications were analyzed and compiled as data for this study, many of which indicate that CHW programs can improve access to health care, outreach and enrollment into public benefits, increase culturally competent health education, and reduce the cost of using the health care system. In addition, CHWs help patient overcome obstacles to health care, assist in managing of chronic disease by providing culturally appropriate health education, ongoing social support, home visits and follow up which improve the management of chronic disease among racial and ethnic minority populations. In conclusion, CHWs improve and positively impact underserved communities and assist minority populations overcome barriers to health care, improve self-care of chronic disease and reduce overall health care costs.