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More work for ASHAs? Exploring the role of whatsapp messaging and community health work in urban slum areas of Varanasi, India

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Authors: Amelia Jamison, Rohini Ganjoo, Saraniya N Tharmarajah, Bikash Kumar Panda, Manoj Parida, Shruti Pandey, Madhushree Pandey, Satyanarayan Mohanty, Rajiv N Rimal

This study looked at India’s community health workers (CHWs) and their growing responsibilities, including family planning, vaccinations, and maternal nutrition. While digital tools were meant to ease their work, they often added extra administrative tasks. CHWs remain crucial for building trust and improving vaccine uptake, especially in urban slums, but they need better support and technology that truly helps them connect communities with healthcare.

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Resource Topic: CHW Role, CHW programs, CHW workload

Resource Type: Qualitative

Year: 2025

Region: Asia

Country: India

Publisher May Restrict Access: No

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