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Measuring engagement of community health workers to improve productivity, retention and quality of care

by

Authors: Alison Wittcoff, University Research Co., LLC, USAID Health Care Improvement Project (HCI) and Lauren Crigler, Initiatives Inc., HCI

This investigation looks at applying human resources (HR) concepts related to employee engagement that have been validated in developed countries to the context of volunteers in OVC programs in Ethiopia to the Strengthening Communities and Safety Nets Project. Worker engagement is defined as the extent to which people enjoy and believe in what they do and feel valued for doing it. Evidence has shown that engaged workers perform better and are more productive than disengaged workers.

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Resource Topic: Community Health Workers/Volunteers, Employee Engagement, Motivation/incentives, Program Evaluation, Recognition/remuneration, Recruitment and Retention

Resource Type: Case studies, Research

Year: 2008

Region: Sub-Saharan Africa (SSA)

Country: Ethiopia

Publisher May Restrict Access: No

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