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Enhancing the Supervision of Community Health Workers With WhatsApp Mobile Messaging: Qualitative Findings From 2 Low-Resource Settings in Kenya

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Authors: Jade Vu Henry, Niall Winters, Alice Lakati, Martin Oliver, Anne Geniets, Simon M Mbae, and Hannah Wanjiru

Using the popular mobile application WhatsApp, a mobile learning intervention was developed and designed to strengthen supervisory support for CHWs in Kenya. 6 months of conversations were analyzed and CHWs and supervisors interviewed to determine how WhatsApp was used in these settings. This preliminary data suggests that CHWs and their supervisors can be effectively trained to tailor their communication in ways that will improve supervisory support, however further research should be conducted.

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Resource Topic: CHW Role, Supervision, mHealth and Technology

Resource Type: Journal articles, Research

Year: 2016

Region: Sub-Saharan Africa (SSA)

Country: Kenya

Publisher May Restrict Access: No

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