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Enhancing Efficiency and User Experience of Digital Community Health Worker Payments in Zanzibar: Implementation Report

by

Authors: Lee Pyne-Mercier, Krishna Jafa, Susan Maigua, Jennifer Muli, Elijah Gichinga, Antony Khaemba, Nitusima Kataraia, Aisha Mohammed, Frank Kamangadazi Tembo, Imran Esmail, Giulia V R Besana, Heiko Hornung, Ali Makame Zubeir

This report describes how the Jamii ni Afya project in Zanzibar improved its digital payment system for community health workers by involving them in the design process. The new system made payments more accurate, efficient, and easier to understand. Health workers felt more informed and in control, and staff found it easier to manage payments. The changes are expected to strengthen CHW programs, though further evaluation is needed.

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Resource Topic: CHW Motivation, CHW Payment

Resource Type: Report

Year: 2025

Region: Sub-Saharan Africa (SSA)

Country: Tanzania

Publisher May Restrict Access: No

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