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Designing and testing a solution to fill ART knowledge gaps at primary healthcare level: WhatsApp-based microlearning

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Authors: Chisholm Briony Sue

South Africa has the world’s largest HIV treatment program, but healthcare workers often lack up-to-date knowledge on drug interactions, like those for dolutegravir. A survey of 1,950 workers showed major knowledge gaps, with only 56% having received training. To address this, a WhatsApp-based microlearning program was tested with nurses and community health workers in rural clinics. Most participants joined and completed the lessons, showing improved knowledge and a 21% increase in correct patient care. The study shows that WhatsApp microlearning is an effective, practical, and scalable way to train healthcare workers.

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Resource Topic: CHW training, HIV and AIDS

Resource Type: Qualitative

Year: 2025

Region: Sub-Saharan Africa (SSA)

Country: South Africa

Publisher May Restrict Access: No

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