Authors: Tailai Wu, Xianling Cai, Bonan Fan, Ruihan Li, Qian Wang, Zhaohua Deng
This study explores why community health workers (CHWs) continue or discontinue using mobile health applications (MHAs) in primary care. Using a combination of expectation confirmation theory, the information system success model, and the consumer expectations model, the researchers developed a new framework to understand these factors. A survey of 459 CHWs confirmed several key insights. The study proposes an improved expectation confirmation model, finds a complex relationship between CHWs’ expectations and their satisfaction, and introduces a unique CHW perspective on MHA usage. It also highlights the impact of different health institution types on these factors, providing valuable insights for policymakers and MHA providers.
Link: Community Health Workers’ Continuance of Mobile Health Applications: An Extended Expectation Confirmation Model
Resource Topic: mHealth and Technology
Resource Type: Evaluation
Year: 2024
Region: Global
Country:
Publisher May Restrict Access: Yes