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A Structured Human-Centered Design Process for Integrating Community Health Worker Insights Into Program Policy in Pakistan

by

Authors: Svea Closser, Marium Sultan, Erin Finley, Sue Gerber, Muhammad Shafique, Saeed Ahmed, Imtiaz Ali Shah, Naveed Khurshid, Farah Naz, Sadaf Nayyab, Celena Fei and Ali Sohail

This study in Pakistan explored whether community health workers could help improve polio vaccination programs by sharing their ideas and experiences. More than 900 workers took part in a structured process where they identified problems and suggested possible improvements. They submitted 181 ideas, with nine selected for implementation. The workers said it was meaningful to have their views heard for the first time, and the process increased their motivation and confidence. Although most changes were small adjustments rather than major reforms, the study shows that giving community health workers a voice can lead to useful improvements in health programs.

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Resource Topic: CHW programs, Engaging CHWs, Policy, Policy and practice, Policy-level Integration, health systems

Resource Type: Evaluation

Year: 2026

Region: Asia

Country: Pakistan

Publisher May Restrict Access: No

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